Return Policy – BBS Flooring (Markham, Toronto & Durham)

At BBS Flooring, we want you to be satisfied with your purchase.
Please read our return policy below:

Returns

• Returns are accepted within 2 weeks (14 days) of purchase. A 25% restocking fee will apply.

• Returns are accepted from 15 to 30 days after purchase. A 50% restocking fee will apply.

• No returns are accepted after 30 days from purchase.

• All returned items must be unused, in their original packaging, and in original color/condition.

• Returns will not be accepted for any materials that have been installed or cut.

Exchanges

• Exchanges are accepted under the same conditions as returns (within 30 days, unused and in original packaging). Exchange fees may apply.

How to Initiate a Return or Exchange

Please contact us at info@bbsflooring.ca or call 647-428-1111 to initiate your return or exchange.
Proof of purchase is required.

Additional Notes

• Customers are responsible for checking materials upon receipt.

• Custom or special-order products may not be eligible for return.